Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy ("Policy") governs all subscription purchases and payments made on JobMyIndia, operated by Stockup Fintech Pvt Ltd. This Policy is formulated in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and applicable RBI guidelines on digital payments.

2. Free Services

The following services on JobMyIndia are provided completely free of chargeand do not involve any payment:

• Job search and browsing for candidates
• Job application submission
• Basic candidate profile creation
• Resume upload and basic parsing
• Job alerts and notifications
• Free Plan features for employers (limited job postings)

3. Paid Subscription Plans

JobMyIndia offers paid subscription plans (Starter, Silver, Gold, Enterprise) for employers that provide enhanced features including additional job posting credits, resume downloads, candidate unlock credits, and access to advanced HRMS features.

3.1 Plan Pricing

• All plan prices are displayed in Indian Rupees (INR).
• GST (Goods and Services Tax) is calculated and displayed separately at the applicable rate before payment.
• The total amount inclusive of GST is charged at the time of purchase.

3.2 Plan Activation

Subscription plans are activated immediately upon successful payment confirmation from our payment gateway (Razorpay). All credits and features associated with the plan become available instantly.

4. Refund Policy

4.1 Eligibility for Refund

Refunds may be considered in the following circumstances:

• Technical Failure: If your payment was debited but the subscription was not activated due to a technical error on our part
• Duplicate Payment: If you were charged twice for the same subscription plan
• Service Unavailability: If a paid feature becomes permanently unavailable during your active subscription period
• Within 48 Hours: If you request a cancellation within 48 hours of purchase and have not used more than 10% of any plan credits

4.2 Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• If you have used the plan features (posted jobs, downloaded resumes, unlocked candidates) beyond 10% of the plan credits
• If your account was suspended or terminated due to violation of our Terms and Conditions
• If the refund request is made after 48 hours of purchase (unless due to technical failure)
• Change of mind after using the services
• Business closure or change in hiring plans by the employer
• If your subscription has expired due to the natural passage of time

4.3 Partial Refunds

In cases where a partial refund is applicable (e.g., service disruption during an active subscription), the refund amount will be calculated on a pro-rata basis for the remaining unused period of the subscription.

5. Cancellation Policy

5.1 Subscription Cancellation

• You may cancel your subscription at any time by contacting our support team.
• Cancellation will take effect at the end of the current billing period. No pro-rata refund is provided for the remaining period after 48 hours from purchase.
• Upon cancellation, you retain access to paid features until the subscription expiry date.
• After subscription expiry, your account reverts to the Free Plan with limited features.

5.2 No Auto-Renewal

JobMyIndia subscription plans do not auto-renew. There will be no surprise charges. You must manually select and purchase a new plan when your current subscription expires.

6. How to Request a Refund

To request a refund, follow these steps:

1. Email us at refund@jobmyindia.com with the subject line "Refund Request - [Your Registered Email]"
2. Include your registered email address, order/transaction ID, payment date, and amount
3. Provide a clear reason for the refund request with any supporting evidence (e.g., screenshots of duplicate charge, error messages)
4. Our team will review your request and respond within 3 business days

7. Refund Processing

• Approved refunds will be processed within 7-10 business days from the date of approval.
• Refunds will be credited to the original payment method used for the purchase.
• Bank processing times may vary. If you do not receive your refund within 15 business days of approval, please contact your bank or our support team.
• GST component, if applicable, will be refunded along with the base amount.

8. Chargebacks

Filing a chargeback with your bank without first contacting us to resolve the issue may result in suspension of your account. We encourage you to reach out to our support team before initiating a chargeback, as we are committed to resolving all payment disputes promptly and fairly.

9. Grievance Redressal

If you are not satisfied with the resolution of your refund request, you may escalate the matter as follows:

1. Level 1: Contact our support team at support@jobmyindia.com
2. Level 2: Escalate to our Grievance Officer at grievance@jobmyindia.com
3. Level 3: File a complaint with the National Consumer Helpline (1800-11-4000) or the appropriate Consumer Disputes Redressal Forum

10. Amendments

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated via email or a prominent notice on the Platform.

11. Contact Us